Executive management seems to have noticed and has introduced new retention tools that seem to go against original company values. Despite above average support (in my opinion), our extra cost isn't justified. Start is not compelling in the market anymore. Customers fail to understand the implications of having a TPIA as their provider. TPIA infrastructure continues to be a pain.
#Startx glassdoor tv#
TV has been having a really rough time lately with our transition to new tech to support the changes we're trying to make. I hope that this will be recognized soon. I have not grown very much in the company over the few years I've been here and expect this to change given what I contribute. The bonus program continues to pay out well, but I still cannot afford to rent a one-bedroom apartment in the very city Start reports to be a "Livable Wage" company. This is fine given an abnormal year, but I hope to see a larger increase than previous years given previous years' performance. Salary increase has already been warned not to keep up with inflation despite new investment partner. Customers are not happy about this acquisition, and this has caused some customers discouragement due to the situation with TPIA in Canada, which of course affects the mood of the team. I am hoping the impact on internal culture and branding won't change too much, and that we'll continue to operate mainly independently. While many, including myself, are optimistic, it's not unfair to say that the company's direction is in question. News about the TELUS acquisition put a lot of uncertainty into the air. Rep confidence in the company is at an all-time low. While we don't know how effective this will be, I'm optimistic that everything will work out. Start TV is seeing significant improvements and new product attention. I expect to see much better in the next fiscal year given some new financial support. Pay equity, while also not perfect, is improving. There's a lot of uncertainty in the future right now with changing tech, but I can see management making lots of excellent little strides in improvement. Feedback is being fed into the machine now, which is excellent. I expect the company to continue refining its training and ensuring weak points in rep knowledge are constantly analyzed and acted upon.
Internal training, while still not perfect by any means, has improved. 10x4 shifts are now the default and are an excellent work life balance change.
Start does not impose any limits on call handling, be that scripts or handle time, mandated call numbers, etc., though they are getting more invested in call metrics and ensuring reps are doing what they should. Work from home continues to be a saviour, and Start seems to have no future plans of closing it off as an option, or even default, for many employees.
Start.ca continues to be an easy place for me to work.
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